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2016 Expedia Hotel Etiquette Study: America's Least Favorite Hotel Guests are Lazy Parents, Hallway Hellraisers and Loud NeighborsBELLEVUE, Wash., Aug. 9, 2016 /PRNewswire/ -- Expedia.com® today released the results of the 2016 Expedia Hotel Etiquette Study, which asked 1,018 Americans to identify the features and amenities they prioritize when booking a hotel, as well as the guest behaviors they find most aggravating. The study was commissioned by Expedia and executed by GfK, an independent global market research company. The study found that Americans who have stayed in a hotel at least once in the past two years disagree about the protocol of tipping hotel employees, but wholeheartedly agree on the importance of complimentary Wi-Fi. It revealed the behaviors that most infuriate guests and the amenities that most please them. A full analysis of the 2016 Expedia Hotel Etiquette Study can be found at the Expedia Viewfinder® blog. Parents: Please Pay Attention
The study revealed that 18 percent of study respondents have asked to switch hotel rooms because of "noisy neighbors." John Morrey, vice president and general manager of Expedia.com, noted that thoughtful behavior is paramount in an environment like a hotel. "The hotel experience is one that many people love. Fresh towels, a comfortable made bed, room service at the ready, it can be a deeply enjoyable experience. But it's vital to remember that you're not staying there by yourself, you are surrounded by hundreds of people who have paid to share that space. Conscientiousness makes all the difference." To Tip or Not to Tip Americans were also asked about temptations to misbehave during a hotel stay. In response, 24 percent admit to "hoarding" toiletries to take home with them. Eleven percent have let multiple people sleep in their room without notifying the hotel, and 10 percent have taken items from their hotel room without permission. As it relates to more illicit activity, Americans are largely well-behaved. Only 4 percent have smoked in a non-smoking room. Three percent have "deliberately eavesdropped on a neighboring room." Two percent have attended a hotel party that left the room in disarray, and the same percent of Americans admit to having been locked out of their hotel room wearing just a bathrobe. Thirty-one percent of respondents claim to have booked a hotel room for the express purpose of being intimate with someone. Wi-Fi > Location The ability to earn hotel rewards points and the hotel brand itself were deemed very important by only 20 percent and 18 percent of hotel visitors, respectively. Wi-Fi was also selected as the top hotel amenity, deemed very/somewhat important by 88 percent of respondents. A full 97 percent of respondents believe Wi-Fi should be provided by the hotel at no charge. An in-room fridge (81 percent), complimentary toiletries (80 percent) and a pool (59 percent) round out the top four preferred amenities. About the Survey About Expedia.com Expedia, Expedia.com, Expedia+, Find Yours, Vacation Deprivation, Expedia Viewfinder and the Airplane logo are either trademarks or registered trademarks of Expedia, Inc. in the U.S. and/or other countries. Other product and company names mentioned herein may be the property of their respective owners © 2016 Expedia, Inc. All rights reserved. CST # 2029030-50. Logo - http://photos.prnewswire.com/prnh/20110121/SF33870LOGO-b
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/2016-expedia-hotel-etiquette-study-americas-least-favorite-hotel-guests-are-lazy-parents-hallway-hellraisers-and-loud-neighbors-300310909.html SOURCE Expedia.com |