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Service Delivery Automation Market Worth USD 6.31 Billion by 2021 - APAC Expected to Witness Exponential Growth - Research and Markets
[August 02, 2016]

Service Delivery Automation Market Worth USD 6.31 Billion by 2021 - APAC Expected to Witness Exponential Growth - Research and Markets


Research and Markets has announced the addition of the "Service Delivery Automation Market - Global Forecast to 2021" report to their offering.

The market, by vertical, has been segmented into BFSI; IT, telecommunication & media; travel, hospitality & transportation; retail & consumer goods; healthcare & pharmaceuticals; manufacturing & logistics; and others. The healthcare & pharmaceuticals vertical segment is expected to grow at the highest CAGR during the forecast period, considering it being an information-dependent sector. The adoption of service delivery automation solutions not only help in reducing operational costs, but also ensure increased accuracy of processes. These factors will drive the adoption of service delivery automation in the healthcare & pharmaceuticals sector.

North America holds the largest market share in 2016 and the trend is expected to continue in the coming years. The concept of service delivery automation is to help automate business proesses in order to reduce costs, by replacing manpower with technology in service delivery. This has rapidly increased the demand for service delivery automation solutions.



The market in APAC is expected to witness exponential growth, and the region is projected to be the fastest-growing in the global service delivery automation market during the forecast period. This growth is mainly attributed to the strong presence of outsourcing industries in countries such as India and China, which, in turn, will propel the adoption of service delivery solutions across the region.

Companies Mentioned:


  • Arago Us, Inc.
  • Automation Anywhere Inc.
  • Blue Prism
  • Celaton Limited
  • Exilant Technologies Private Limited
  • Genfour Ltd.
  • IBM (News - Alert)
  • Ipsoft
  • Nice Systems Ltd.
  • Openspan Inc.
  • Softomotive Solutions Ltd. (Winautomation)
  • Sutherland Global Services (News - Alert)
  • Uipath SRL
  • Xerox Corporation

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Service Delivery Automation Market, By Type

7 Service Delivery Automation Market, By Organization Size

8 Global Service Delivery Automation Market, By Vertical

9 Geographic Analysis

10 Competitive Landscape

11 Company Profiles

12 Appendix

For more information visit http://www.researchandmarkets.com/research/2z7qbj/service_delivery


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