[June 24, 2016]

A.M. BestTV at The National Association of Independent Insurance Adjusters Conference: Converging Forces Are Reshaping Claims Sector

In this ^A.M.BestTV episode from the annual National Association of Independent Insurance Adjusters (NAIIA) Conference on Jekyll Island, GA, insurance adjusters said consolidation, shortened time requirements and new technological capabilities are bringing rapid change to their sector. Click on http://www.ambest.com/v.asp?v=naiia3616nc to view the entire program.

"The only thing consistent about the industry these days is the inconsistency," said T. Mark Nixon, principal, CMI Nixon and Company. "I think that we're going to continue to see a consolidation of independent adjusting companies. The demand these days to get cycle times down, especially when it comes to personal lines, is becoming ever more important so as to get professional claims handled and turned around in a very quick period of time."

Charles Reilly, president, Edward R. Reilly and Company, focused on the technological changes and what this means for the world of adjusting and other industries.

"Reporting requirements are going to be compressed and time is going to be in more demand as the consumer embraces technology and looks for quicker adjudication of claims," said Reilly.

Susan Daniels, president and chief executive officer, Northern Adjusters believes, "managing change and remaining very familar with what's going on in the marketplace, as well as how we as businesses can adapt very swiftly to improve our efficiency, is really important."

Other people who appear in this episode include:

• Fred Plant, senior vice president, Claims Pro;
• Ruben Ambriz, agent, R.A.M. Insurance Claim Services;
• David Root, president, Root Cause Consulting;
• David Kern, vice president, Champion Claim Services;
• Frank Marx, president, Curley Adjustment Bureau;
• Joel Moore, business development/commercial adjuster, Gulf Coast Claims; and
• Michael Hale, president, Carter Insurance Claims Services.

Full-length interviews are available as well. Go to http://www.ambest.tv/naiia16 to see all the interviews, which include discussions with Bryan Ambriz, independent insurance adjuster, R.A.M. Insurance Claim Services, Roy Hinton, chairman, president, chief executive officer and adjuster, Claims Service Corporation of America and Dr. Raymond Shelton, expert, National Center for Crisis Management.

^A.M.BestTV covers exclusive A.M. Best information and reports, targeted topics and key developments in the (re)insurance industry every Monday, Wednesday and Friday. Sign up for alerts of episodes at http://www.ambest.com/multimedia/ambtvsignup.html. View ^A.M.BestTV episodes at http://www.ambest.tv.

A.M. Best is the world's oldest and most authoritative insurance rating and information source. For more information, visit www.ambest.com.

Copyright © 2016 by A.M. Best Company, Inc. and/or its affiliates. ALL RIGHTS RESERVED.

View source version on businesswire.com: http://www.businesswire.com/news/home/20160624005694/en/

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