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JITC Certifies Latest Version of Interactive Intelligence Customer Engagement Software for Department of DefenseThe Joint Interoperability Test Command (JITC) has certified Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement software suite, Customer Interaction Center™ (CIC) version 2016 R2. It is now on the Department of Defense Approved Product List (APL). The JITC APL includes vendors that have successfully completed rigorous interoperability and information assurance testing for collaboration tools operating on U.S. Department of Defense (DoD) networks. Being JITC APL-listed gives government agencies and commercial organizations the confidence that CIC meets and often exceeds the highest interoperability and security standards. "JITC is one of the most respected testing organizations in the world," said Dr. Donald Brown (News - Alert), Interactive Intelligence founder and CEO. "Passing its information assurance testing is an indication of how seriously we take CIC's security and quality." Interactive Intelligence (News - Alert) has maintained its CIC JITC certification since 2008. CIC is an all-in-one omnichannel customer engagement software suite designed for mid-size to large contact centers. Its unique single-platform architecture offers seamless channel blending for an improved customer experience, increased operational performance, and simplified administration and reporting. As an open, standards-basd software suite it also gives customers tailored solutions to meet their unique business requirements, while maximizing interoperability to ensure investment protection. CIC functionality includes the following: omnichannel routing; voice self-service; historical and real-time reporting; workforce optimization; outbound dialing; collections; and CRM and UC integrations. It also includes business process automation and unified communications functionality for the enterprise. CIC also offers pre-integration with Active Directory, and PKI and Common Access Cards (CAC) for single sign-on to the desktop and telephony services. The CIC System Under Test (SUT) encompasses SIP, TDM, single-site, geographically distributed, and remote user configurations. CIC government customers include Department of Defense, Department of Commerce, Department of Labor, Department of Homeland Security, Department of Veterans Affairs, Department of Energy, and numerous others. CIC can be found for purchase by Department of Defense organizations on the APL at www.disa.mil/ucco. About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com. Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners. ININ-G
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