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Italy based Luxury Hotel Renowned for its High Standards of Services, Trusted Matrix Hotel Integrated Telephony Solution for its Communications Needs
[May 24, 2016]

Italy based Luxury Hotel Renowned for its High Standards of Services, Trusted Matrix Hotel Integrated Telephony Solution for its Communications Needs


Challenges The Italy based Hotel with a reputation for quality services and memorable guest experience, was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel communication system had to offer latest technologies and services to automate routine operations and enable staff with mobility to quickly respond from anywhere. The hospitality solution should be scalable, open to integrate and lower CAPEX to meet future expansion needs.



Solution Considering overall aspects of features, technology, engineering and quality, the hotel opted for Matrix ETERNITY IP-PBX. Matrix, in association with its Italy based partner Intertel, delivered state-of-the-art Hospitality solution. Matrix provided IP Telephony solution with Hotel IP-PBXs, Hotel Management Software, PMS Integration, Guest Room Phones, Operator Consoles, Voice Mail and IP-DECT integration for Staff Mobility.

Results The results were evident. Matrix with its IP based Hospitality PBX solution interconnected multi-vendor devices and technologies to offer an integrated hotel solution. All hotel staff – concierge, housekeeping and operators are now ‘connected’ even while being on the move. No guest requests go unattended or no calls get missed. Guests enjoy a highly personalized experience starting from the time they make reservation and extending throughout their stay.


About matrix Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance solutions, Access Control, Time-Attendance, IP-PBX, Universal Gateways, Terminals, Convergence solution, VoIP Gateways and GSM Gateways. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.

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