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Teton County Partners With Synergem Technologies To Expand Call-Taking Functionality And Communication Methods Between Public And Public Safety StaffTETON, Mont. and PILOT MOUNTAIN, N.C., May 23, 2016 /PRNewswire/ -- Synergem Technologies, Inc, a leading provider of Next Generation 9-1-1 (NG9-1-1) solutions, today announced it has completed the implementation of Teton County's NG9-1-1-ready call-taking platform. NG9-1-1 solutions are designed to provide access to emergency services from all connected communication sources including text and multimedia. Underpinning the new call-taking platform is Synergem's Evolution911™ software solution. This system delivers enhanced functionality, such as allowing call-takers to use call back numbers while protecting the caller's anonymity as well as a number of new call handling options for the 911 staff. Additionally, Evolution911™ has a sophisticated management information system which serves up to the call-taker additional data related to that number. These critical system attributes help to prepare dispatchers and first-responders with knowledge they may need to better handle the emergency. Evolution911™ is unique from other solutions in that it is designed to also safeguard against system failure. Built using IP architecture, the platform continuously runs redundant components in parallel to the front-end Public Safety Answering Point (PSAP) system. This configuration prevents call interruption in the event any component in the system becomes overloaded or fails. "Upgrading our call-taking platform is the first critical step in laying the foundation for an end-to-end Next Generation 9-1-1 environment," said Teton County Sheriff Van Setten. "Synergem's Evolution911 TM solution is highly sophisticated with its capabilities yet it ffers an intuitive interface and is uncomplicated in the way it integrates with other systems." "Teton County marks the first of many Evolution 911 implementations we will be doing in Montana," said Brett Trainor, Executive Vice President of Synergem Technologies. "We would like to thank Sheriff Van Setten and his staff, along with various other partners who have been critical in the successful implementation of this NG9-1-1-ready solution." Synergem Technologies, Inc., based out of North Carolina, places a premium on providing not only the technology needed to migrate to NG9-1-1, but comprehensive, ongoing training and support. Although the platform is designed for remote support, Synergem has taken the added step of partnering with Billings, MT based DIS Technologies to provide on-site support should it ever be needed in Teton. About Synergem Technologies, Inc ABOUT EVOLUTION 9-1-1™ CONTACT: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teton-county-partners-with-synergem-technologies-to-expand-call-taking-functionality-and-communication-methods-between-public-and-public-safety-staff-300272897.html SOURCE Synergem Technologies, Inc |