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InGenius® Connector Enterprise 4.0 Now Rated "Avaya Compliant"OTTAWA, Ontario, May 19, 2016 /PRNewswire/ -- InGenius, a world-wide leader in computer telephony integration solutions for leading CRMs, today announced that its flagship product, InGenius Connector Enterprise 4.0 is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. The InGenius Connector Enterprise 4.0 helps organizations improve their contact center customer voice experience by increasing agent productivity and call capacity. In addition, InGenius Connector Enterprise enables sales and service teams to quickly and efficiently support meaningful customer interactions. It uses existing investments in infrastructure and tools, providing a 360-degree view of customer call interactions for analysis, reporting and decision making. InGenius Connector Enterprise 4.0 is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0. InGenius is a Technology Partner in the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, InGenius is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs. Quotes: "Technology partners like InGenius are helping Avaya deliver exceptional value to our customers by making it easier to deploy and manage CTI in their existing infrastructure, and helping them drive better customer experiences through voice." Additional Resources About Avaya About InGenius
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