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LiveVox Partners with CBA to Discuss the Latest Vicarious Liability Trends for Retail Banking Contact CentersLiveVox (News - Alert) Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it has partnered with the CBA to host a panel of legal and operations experts as they discuss the unique impacts and approaches to vicarious liability for retail banking consumer contact centers. The webinar takes place this Friday, May 20th at 11am PT/ 2pm ET and features renown CFPB/TCPA attorney David Kaminski of Carlson and Messer, LiveVox General Counsel Mark Mallah, and 20 plus year operation veteran and LiveVox Chief Evangelist, Dusty Whitesell. To register click here The benefit of leveraging outsourced vendors to manage consumer contacts continues to be offset by the risk of direct or vicarious liability for the outsourced vendors' actions. In an attempt to reduce liability, many creditors are incurring rapidly rising audit resource costs as they search for ways to exert control and gain insight into the numerous agencies that represent their brand. On the webinar topic Dusty Whitesell, Chief Evangelist, LiveVox, Inc. adds, "Compounding the challenge of the CFPB, 2015 and 2016 has seen courts further extend vicarious liability to encompass the TCPA. This is particularly concerning since the July 10th FCC (News - Alert) Declaratory Ruling already expanded TCPA exposure. What are the top regulatory trends placing banks at risk this year and how can they adapt their agency management practices to minimize exposure and control audit costs? I am excited to be able to join legal experts who work every day with fellow business leaders to answer these questions and develop strategies to address these challenges while understanding the need to maintain performance levels." The Consumer Bankers Association (CBA) is the trade association for today's leaders in retail banking - banking services geared toward consumers and small businesses. The nation's largest financial institutions, as well as many regional banks, are CBA corporate members, collectively holding two-hirds of the industry's total assets. CBA's mission is to preserve and promote the retail banking industry as it strives to fulfill the financial needs of the American consumer and small business. Join legal and operations experts as they provide crucial and practical insight on the latest regulatory trends, and how some are cost-effectively adapting their agency management strategies in response. About the event:
About LiveVox, Inc.
About Consumer Bank Association: The Consumer Bankers Association is the recognized voice on retail banking issues in the nation's capital. Founded in 1919, CBA provides leadership, education, research and federal representation on retail banking issues. For more information, please contact Maggie Seidel, [email protected], (571) 447-0197 or visit www.consumerbankers.com.
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