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3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers3CLogic, a leading provider of cloud communication as a service, today announced its latest software release in which it unveiled its new hybrid cloud solution. The release comes at a time when the delivery of next generation communications for both enterprises and the contact center industry is undergoing a huge evolution in favor of a hybrid cloud model as broader adoption of cloud solutions continues to grow. More importantly, as organizations increasingly seek to achieve a competitive advantage by improving the customer experience, the need for a flexible, secure, and reliable communications platform has never been more crucial and yet so lacking within current solutions. With its latest release, 3CLogic (News - Alert) aims to fill the gap by offering a greater degree of freedom regarding the delivery of its cloud communication software, while extending its library of APIs to allow for more client-driven implementations. "We recognize that despite cloud-first strategies dominating most roadmaps, the migration to cloud can be more complex for organizations still heavily tethered to existing on-premise systems," explains Raj Sharma, COO at 3Logic. "Our latest platform helps to facilitate cloud adoption by leveraging a company's existing investment in system infrastructure, such as Cisco (News - Alert) and Avaya, while extending the efficiencies and scalability of our latest end-to-end cloud communication platform. It truly offers the best of both worlds." Leveraging its existing distributed architecture technology and utilization of Amazon Web Services (News - Alert) (AWS), 3CLogic's newest hybrid cloud solution introduces the use of microservices to deliver cloud communication in a manner which allows for the decomposition of individual applications. As a result, businesses are given the freedom to weave single services (IVR, Call Distribution, Automated Dialing, Reporting, etc.) to build useful business processes, integration flows, or user experiences, while integrating with existing on-premise systems (i.e.: Cisco, Avaya (News - Alert), etc.). With communication services segmented, organizations can 'think big but build small' while synchronizing IT agility with business demand to meet service level agreements for voice quality, security, and reliability. About 3CLogic 3CLogic is a leading provider of cloud communication as a service offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI (News - Alert)) platform for today's enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on AWS, 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit www.3clogic.com or blog.3clogic.com.
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