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Frost & Sullivan Recognizes Alorica for Catapulting Into a Leadership Position Within the BPO IndustryMOUNTAIN VIEW, Calif., April 14, 2016 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Alorica with the 2015 North American Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. Through the company's acquisition strategy and organic growth, Alorica has broadened its product offerings, enhanced its delivery capabilities and delivered aggressive growth. Click here for the full multimedia experience of this release. "Alorica exhibits a true entrepreneurial spirit and a tremendously creative company culture," said Frost & Sullivan principal analyst Michael DeSalles. "Alorica's seasoned executive team is very well aligned with extensive knowledge of the market and well-versed in managing successful mergers and acquisitions." Last year's acquisition of several of West Corporation's agent services businesses strengthened Alorica's market position in three key areas:
"Over the past five years, Alorica has completed three transformational deals that have doubled its size each time. In addition to West agent services, it also acquired Ryla and PRC," noted DeSalles. "In each instance, the Alorica integration team ensured corporate cultures were aligned, helping the company drive organic growth post-acquisition." Alorica has been able to meet the demands of the new breed of 'always-connected' consumers. Some of its differentiated solutions include:
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry. About Alorica At Alorica, we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We're proud to passionately serve clients as diverse as we are -- including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in sixty-eight call centers and five support offices across the globe. Intrigued? Learn more at www.alorica.com. About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
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