[March 17, 2016] |
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MegaPath Enhances Sales, Service Delivery and Support Model for Channel Partners
MegaPath,
a leading provider of voice, data, security and cloud services in North
America, today announced further enhancements to its Channel Partner (News - Alert)
Program, designed to better assist and incentivize its partners. These
updates add value to the company's channel partnerships by aligning
sales, service delivery and support teams with MegaPath (News - Alert) partners and
their customers.
"Our partners are critical to our success and we are committed to
continually enhancing how we support and incentivize our partners in
order to make doing business with us as simple and rewarding as
possible," said Robert McCarthy, Vice President Channel Sales, MegaPath.
"The improvements announced today reflect MegaPath's overall commitment
to providing a high-touch level of service for our partners and
customers."
MegaPath now offers the following increased dedicated resources to its
top-performing partners, as well as enhanced tools and reward programs:
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Increased Dedicated Channel Sales Resources - MegaPath recently
introduced an additional channel sales team, increasing its
partner-focused dedicated sales resources by 20 percent. These
dedicated sales teams are assigned to manage the overall partner
relationship by working with their partners on go-to-market planning,
opportunity generation and nurture, customer retention, and renewals.
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Designated Service Delivery Alignment - MegaPath is aligning
new designated service delivery teams with its dedicated sales teams
for its top-performing partners to create a more personalized,
consistent xperience that addresses the unique needs of each agent.
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New Enterprise Partner In-Depth Care (EPIC) Support Program -
Qualifying enterprise customers and their partners have direct access
to an EPIC support agent who serves as the primary contact for support
issues. Each eligible customer and their partner have access to a
unique toll-free number and PIN for contacting their designated EPIC
support agent. MegaPath's top-producing partners have also been
assigned a designated EPIC agent, accessible via a unique toll-free
number and PIN, to serve as an escalation point for any
service-impacting repair issues.
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Upgraded MasterStream Quoting Tool - MegaPath recently
partnered with MasterStream to upgrade its MasterStream quoting
capabilities. In addition to updates across its Access portfolio,
MegaPath added the ability to quote its entire Voice portfolio,
including Hosted PBX (News - Alert), SIP Trunks and PRI products.
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Better Commission System Platform - MegaPath introduced
a new Commission system in the first quarter to offer an improved user
experience, including a customizable dashboard and improved reporting
capabilities.
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More Incentive Programs - In addition to its competitive
product spiffs which pay out a one-time bonus of up to three times the
monthly recurring revenue (3X MRR), MegaPath introduced a Jump Start
spiff which pays eligible partners an additional 1X MRR on all Q1
revenue over $1000. In addition, MegaPath introduced a new quarterly
"Top Partner Club" program to reward its top-performing alliance
partners and sub-agents each quarter with a custom travel experience.
MegaPath continues to offer a full suite of cloud communications
solutions to meet the needs of organizations across the country
including voice, unified communications, Internet connectivity, private
networking and hosted IT services. MegaPath's award-winning Channel
Partner Program includes more than 4,500 Master Agents, Integrators and
VARs across North America. To learn more about MegaPath's Channel
Partner Program, visit MegaPath at Booth 344 at Channel Partners or
visit www.megapath.com/partners/.
About MegaPath
MegaPath is a leading cloud communications and connectivity company that
empowers businesses to easily and securely communicate between their
headquarters, employees and business partners. The company offers a
comprehensive portfolio of voice, unified communications, hosted IT, and
secure data networking services that increase productivity and customer
satisfaction, while lowering costs. To learn more about MegaPath's
leading service offerings, please visit www.megapath.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160317005146/en/
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