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The Cloud: What, How and Why NowDENVER, March 11, 2016 /PRNewswire/ -- Customer experience leaders get it. They know that customers expect personalized, cross-channel experiences. They also understand that customers want real-time engagement, and to be recognized every time they reach out. Even though customer experience leaders recognize all of these needs, many factors – such as organizational silos and a lack of integration between functions and data sets – still stand in the way of success. Help is on the horizon with the latest advancements in cloud technologies proven to help companies overcome these challenges and check all the boxes on their customers' service wish lists. With all that promise, it's no surprise that research is estimating enterprise companies will invest an average of $2.87 million in cloud technologies this year alone1. This month, TeleTech's e-newsletter, Dialogue, takes a close look at the ways the cloud is enabling businesses to deliver faster and more intelligent customer experiences. The March issue includes:
The Dialogue e-newsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. ABOUT TELETECH 1 2015 IDG Enterprise Cloud Computing Study
Logo - http://photos.prnewswire.com/prnh/20140717/127860 To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/the-cloud-what-how-and-why-now-300234499.html SOURCE TeleTech Holdings, Inc. |