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Helpshift Announces Their Install Base Exceeds 1.3 Billion Devices, Reveals One in Every Five Mobile Users Actively Seeks Help While Using an AppSAN FRANCISCO, Jan. 26, 2016 /PRNewswire/ -- Helpshift, the world's leading customer support platform for mobile, today revealed new proprietary data that shows one in every five mobile users actively seeks help within the apps they use. Helpshift's team of data scientists polled the company's entire install base of 1.3 billion devices, monitoring user behavior over the course of a six-month time period. Results revealed that of the 1.3 billion mobile devices polled, 20% percent actively sought help. Logo - http://photos.prnewswire.com/prnh/20160125/325869LOGO Even more alarming, an estimated 95% of mobile apps in the app store lack an in-app channel for customers to get immediate support. Additional findings include:
"At Helpshift our goal is to bringCustomer Relationship Management (CRM) into the post-PC era," said Abinash Tripathy, CEO and co-founder at Helpshift. "This data proves the value of in-app customer support. Just as other technology is evolving, so too is CRM and customer support. We must tailor our support to our customers needs and meet them in the channel they prefer which is in-app, so that brands can engage and retain mobile customers. Helpshift achieves that goal as the leading support platform built specifically for mobile. We'll continue to help companies provide the best support we can and keep their customers returning to their apps." About Helpshift: Contact Information:
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/helpshift-announces-their-install-base-exceeds-13-billion-devices-reveals-one-in-every-five-mobile-users-actively-seeks-help-while-using-an-app-300209627.html SOURCE Helpshift |