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Australia's Telecommunications Customer Experience Management Study 2015
DUBLIN, Jan. 8, 2016 /PRNewswire/ -- Research and Markets (http://www.researchandmarkets.com/research/6ct8n3/customer) has announced the addition of the "Customer Experience Management Study - Australia's Telecommunications Sector 2015 " report to their offering. In this Customer Experience Management study for Australia's Telecommunications sector, this industry examines the experience deliveries provided by telecommunications companies to its customers. This studylooks at the critical factors that influences customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of their journey. These factors are all examined on the basis of a number of service provider touchpoints. Key Topics Covered: 1. Research Methodology 2. Executive Summary 3. CEM Study - Australia's Telecommunications Sector 2015 4. Understanding Pre-Purchase Behaviour 5. Understanding Purchase Behaviour 6. Understanding Post-Purchase Behaviour 7. Analysis by Customer Experience Index (CEI) 8. Analysis by Company - Telstra 9. Analysis by Company - Optus 10. Analysis by Company - Vodafone AU 11. Analysis by Company - Virgin Mobile 12. Analysis by Company - TPG 13. Analysis by Company - iiNet 14. Analysis by Company - Dodo 15. Final Words - What We are Excited About 16. Customer Experience Solutions 17. Appendix For more information visit http://www.researchandmarkets.com/research/6ct8n3/customer Media Contact: Laura Wood, +353-1-481-1716, [email protected]
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/australias-telecommunications-customer-experience-management-study-2015-300201515.html SOURCE Research and Markets |