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PharMEDium Earns Prestigious Center of Excellence Recognition from BenchmarkPortalPharMEDium Services, LLC, a part of AmerisourceBergen, announced the recent certification of its Customer Service Center as a Center of Excellence by BenchmarkPortal (News - Alert). The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. "Service excellence is one of our core values. We work diligently every day to ensure we provide best in class customer service knowing our efforts have a direct impact on patient care," said Todd Lesser, Vice President Customer Service and Sales Operations, PharMEDium. "We are pleased to be recognized by BenchmarkPortal as a Center of Excellence. This designation reflects the great work not only of our customer service team, but our entire organization which is focused on exceptional customer care each and every day." Customer Service Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. The Center of Excellence designation is awarded to customer service centers that rank in the top ten percent of the contact centers surveyed. They are judged against a balanced scorecard of metrics for efficiency and effectiveness. Contact centers demonstrating superior performance compared with their industry peers earn the award. "We certified PharMEDium's customer care operations as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service," said Bruce Belfiore, CEO, BenchmarkPortal. "Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal's database of contact center metrics, which was founded at Purdue University (News - Alert) and is the largest in the world." About Cnter of Excellence Certification Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal's rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center's performance. www.benchmarkportal.com/call-center-certification. About BenchmarkPortal Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com. About PharMEDium PharMEDium, a part of AmerisourceBergen, is the nation's leading provider of hospital-outsourced, ready to use sterile admixture services. Our commitment to advancing patient safety is embodied through enhanced labeling, packaging and bar coding designed to help reduce the potential for medication errors. PharMEDium serves over 3,000 acute care hospitals and ambulatory surgery centers nationwide through four centers located in Tennessee, Mississippi, Texas and New Jersey. Our state-of-the-art 503B Outsourcing Facilities are registered with the FDA and licensed by the states. Highly trained and qualified personnel adhere to rigorous quality standards and applicable cGMPs using only FDA-approved sterile drugs and FDA cleared sterile containers in our preparations. As a trusted partner to our hospital customers, PharMEDium reliably and consistently meets their need for customized, ready to use admixtures essential to their on-going operations. For more information, please visit www.pharmedium.com.
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