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Global Contact Center Market 2015-2019LONDON, Dec. 14, 2015 /PRNewswire/ -- About contact center The market is divided into the following segments based on solutions: - Inbound systems - Interactive voice response (IVR) - Quality management (QM) - Analytics - Workforce management (WFM) - Outbound systems The market is divided into the following segments based on geography: - Americas - EMEA - APAC Technavio's report, Global Contact Center Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market. Key vendors - Alcatel-Lucent - Avaya - Cisco Systems - Huawei Technologies Other prominent vendors - 3CLogic - 8x8 - Aastra - Altitude Software - Aspect Software - Connect First - Convergys - CRMXchange - Enghouse Interactive - Five9 - Fujitsu - Genesys - HP - IBM - Incontact - Interactive Intelligence - Mitel Networks - NEC - Noble Systems - Oracle - Presence Technology - SAP - ShoreTel - Siemens Enterprise Communications - Syntellect - Teleopti - Toshiba - Unify - Verizon Communications - Vertical Networks - Vocalcom - ZTE Key market driver - Rise in advanced communication technologies - For a full, detailed list, view our report Key market challenge - High attrition rate - For a full, detailed list, view our report Key market trend - Cloud-based contact centers - For a full, detailed list, view our report Key questions answered in this report - What will the market size be in 2019 and what will the growth rate be? - What are the key market trends? - What is driving this market? - What are the challenges to market growth? - Who are the key vendors in this market space? - What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors? Download the full report: https://www.reportbuyer.com/product/2432711/ About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers http://www.reportbuyer.com For more information: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/global-contact-center-market-2015-2019-300192531.html SOURCE ReportBuyer |