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Global Contact Center Market 2015-2019 - Key Vendors are Alcatel-Lucent, Ayaya, Cisco Systems & Huawei Technologies
DUBLIN, December 7, 2015 /PRNewswire/ --
Research and Markets (http://www.researchandmarkets.com/research/9m3z8r/global_contact) has announced the addition of the "Global Contact Center Market 2015-2019" report to their offering.
(Logo: http://photos.prnewswire.com/prnh/20130307/600769)
Due to the emergence of various technologies, there is expected to be significant growth in contact center outsourcing as the majority of organizations are relying on third parties that specialize in contact center services. New entrants are trying to differentiate themselves by providing new technology applications and service offerings.
According to the report, several business organizations now adopt multiple channels in contact centers through the use of cutting-edge modern technologies such as BI tools that help in managing and analyzing large amounts of data, and as a result provide fast and efficient customer service.
Further, the report states that the adoption of advanced technologies and infrastructure is a complex and daunting process for many enterprises. It needs a considerable amount of specialized training in the new technology to enable employees to meet the needs of clients. To address this challenge, many organizations arecurrently outsourcing their contact center operations to third-party service providers.
Key questions answered in this report:
- What will the market size be in 2019 and what will the growth rate be?
- What are the Key Market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?
Key Topics Covered:
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Market research methodology
PART 04: Introduction
PART 05: Market landscape
PART 06: Market segmentation by solution
PART 07: Market segmentation by deployment
PART 08: Geographical segmentation
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
PART 15: Key vendor analysis
Key vendors:
- Alcatel-Lucent
- Avaya
- Cisco Systems
- Huawei Technologies
Other Prominent Vendors:
- 3CLogic
- 8x8
- Aastra
- Altitude Software
- Aspect Software
- Connect First
- Convergys
- CRMXchange
- Enghouse Interactive
- Five9
- Fujitsu
- Genesys
- HP
- IBM
- Incontact
- Interactive Intelligence
- Mitel Networks
- NEC
- Noble Systems
- Oracle
- Presence Technology
- SAP
- ShoreTel
- Siemens Enterprise Communications
- Syntellect
- Teleopti
- Toshiba
- Unify
- Verizon Communications
- Vertical Networks
- Vocalcom
- ZTE
For more information visit http://www.researchandmarkets.com/research/9m3z8r/global_contact
About Research and Markets
Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Media Contact:
Laura Wood
+353-1-481-1716
[email protected]
SOURCE Research and Markets
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