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Five9 Launches Five9 TRUST TM Site - Providing Transparency, Including Availability MetricsFive9, Inc. (NASDAQ:FIVN) a leading provider of cloud software for the enterprise contact center market, has launched the company's Five9 TRUSTTM Site, which includes the availability figure of 99.993% for the last 12 months. Large enterprises are continuing to move their contact center infrastructure to the cloud. Five9 (News - Alert) provides customers of all sizes with contact center software with best-in-class reliability, scalability, compliance and security. To support this, the company launched the Five9 TRUST TM site, which shows the real-time availability of the Five9 platform and includes methods and practices that demonstrate which steps the company has taken to ensure the security of customer data. "We deliver a trusted solution to some of the largest and most sophisticated enterprise companies and the Five9 TRUSTTM site plays a key role in enabling us to deliver transparency to our customers, prospects and the industry. We continue to be proud of the reliability we are delivering," said Mike Burkland, President and CEO, Five9. "The interest in cloud-based contact center infrastructure solutions is growing as system reliability and performance improve," said Donna Fluss, President of DMG Consulting LLC. "Companies of all sizes in most verticals will consider moving contact center capabilities to the cloud when the cloud-based systems are at least as dependable as their current premise-based solutions. Trust sites that give real-time visibility into the performance of cloud-based solutions provide a level of transparency that builds confidence." Key components of the Five9 TRUST TM Site include: System Availability
Security & Privacy:
To learn more please visit: trust.five9.com Five9 Virtual Contact Center In today's hyper connected, customer experience-driven world, organizations need robust contact center technologies and solutions to improve service and increase sales across a variety of business and industry applications. Five9 delivers best-in-class solutions designed to create more successful customer interactions while increasing contact center productivity. The Five9 Virtual Contact Center (VCC) is an end-to-end solution for enterprise contact centers. VCC provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. Five9 VCC features include:
About Five9 Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com. Talk with us @Five9, LinkedIn, Facebook, Blog.
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