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Legendary Journeys Ahead at inContact's Eleventh Annual User ConferenceSALT LAKE CITY, Sept. 17, 2015 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, finalizes preparations for its upcoming users' conference: ICUC 2015 Legendary Journeys Ahead. The conference will take place September 29 – October 1, 2015, at the Salt Palace Convention Center in Salt Lake City, Utah. This annual event brings together customers, prospects and partners, who will have access to more than 72 breakout workshops and sessions, a full day of technical training, along with a user experience lab. The three-day event will explore opportunities for cloud innovation at an unprecedented time of rapid change in the customer service arena. "ICUC is our biggest event of the year where our active, passionate user community comes together to share best practices, learn about our latest innovations and network with our growing ecosystem of cloud partners," said Paul Jarman, CEO at inContact. "This year's entire agenda is geared to providing contact center professionals with the tools to create customer journeys that are legendary." A few of the industry thought leaders confirmed for this year's conference include:
In addition, more than 20 inContact customers will share real-world experiences and innovative customer service ideas, including speakers from JustFab, Columbia Sportswear, 211 LA County, Arizona State University, Banfield Pet Hospital, Great Wolf Resorts, Check into Cash and others. This year's keynote session will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service. Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today's customers, who are notoriously selective and outspoken. He is a world-renowned authority on customer loyalty and service innovation. ICUC 2015 will feature three role-based session tracks and three product-based session tracks. Each track is customized for professionals within the contact center industry, along with the specific product applications:
For a detailed view of the agenda, visit the ICUC agenda page. inContact customers should attend for the valuable networking opportunities that include a Welcome Reception, Legendary Bar and Lounge, Solutions Lounge, as well as the inContact Mojo Awards Luncheon. The Solutions Lounge will feature inContact professionals and sponsors who will provide expertise and demonstrate products that integrate with the inContact Solution. Confirmed sponsors include: Alteva, RingCentral, Verint, Verizon, CallMiner-Eureka, RiverStar, Benchmark Portal, Customer Dynamics, Frontline Services, GM Voices, Gryphon, Interactions, SmartAction and Spice CSM. Additional Resources
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