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IntraNext's iGuard PCI Compliance Solution Now Rated "Avaya Compliant"ENGLEWOOD, Colo., July 16, 2015 /PRNewswire/ -- IntraNext Systems, an innovation company providing contact center software designed to increase efficiencies and security, today announced that its iGuard PCI software is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. iGuard is a Dual Tone Multi Frequency (DTMF) capturing solution and offers an innovative way to protect customers' Personal Identifiable Information (PII) during calls with contact center agents. When customers input data such as credit card or social security numbers during a call via their telephone keypad, iGuard prevents the customer service representative (CSR) from seeing or hearing the data, routing it directly to a secure PCI server. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3. IntraNext Systems is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, IntraNext Systems is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs. Quotes: "Technology Partners like IntraNext are developing solutions and tools that help our customers address the needs of their own contact center customers," said Eric Rossman, vice president, Developer Relations, Avaya. "IntraNext's iGuard solution is a valuable tool for protecting personally identifiable information in the contact center." Additional Resources About Avaya About IntraNext
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/intranexts-iguard-pci-compliance-solution-now-rated-avaya-compliant-300109756.html SOURCE IntraNext Systems |