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ServiceRocket Hires New Executives to Bring Customer Success to the EnterpriseServiceRocket, a customer success company that helps enterprises and users successfully incorporate software into their businesses through training, support and utilization, announced today the addition of two new executives. The new hires will help ServiceRocket expand software success including training implementation and delivery. With this addition, ServiceRocket is driving expansion to the East Coast through the opening of a new Boston, Massachusetts office. Tweet: ".@ServiceRocket Hires New Executives To Bring Customer Success To The Enterprise" "When we look at how organizations adopt software, there's a need to deploy software in a way that helps our customers achieve desired business outcomes. We believe that occurs when employees have the right training up front and when software is configured to the needs of the organization," said Robert Castaneda, CEO and Founder of ServiceRocket. "Bringing Adam and Peter on board helps us realize our vision for helping organizations get the most out of the software they use." The new executives joining ServiceRocket include:
Adam has focused his career on services teams and product management for B2B enterprise software companies. At Salesforce, Adam led a product marketing and competitive intelligence team. Before Salesforce, Adam was a director of product management at Oracle (News - Alert), leading the outbound product management team for Oracle CRM On Demand and organizing their customer advisory boards. Prior to that, Adam led the consulting, training and support teams at BlueRoads and an international consulting team at Saba (News - Alert) Software, fueling their hyper-growth through an IPO. Adam holds a Bachelor of Science in Math and Computational Science and a Master of Science in Operations Research; both from Stanford University.
Peter Marquez, Vice President of Product Management About ServiceRocket ServiceRocket is a Palo Alto (News - Alert)-based software company with offices in Australia, Malaysia, Chile and the United States. We ensure enterprises and users successfully incorporate software into their businesses and lives - so they use it, love it and do more. Through training, support and utilization, ServiceRocket creates long-lasting, loyal relationships between software companies, enterprises and their software by delivering these elements to enable customer success.
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