TMCnet News
Sparkcentral Completes SOC 2 CertificationSparkcentral, the enterprise customer engagement platform for real-time customer service, today announced that it has completed the Service Organization Controls 2 (SOC 2) certification. The SOC 2 examination reports on security, availability and confidentiality in service organizations to provide the highest level of security for customers. The SOC offers brands the possibility to assess the confidentiality and privacy risks associated with outsourcing services. Sparkcentral's SOC 2 examination aims to assist customers' needs for secure data and safe systems used to process the data. In a world heavily focused on knowledge and technology - resulting in rising security concerns - maintaining secure data environments has become a top priority for companies. "Our SOC 2 certification reduces security risks and shows that we are committed to bulding trust and confidence in the platform for our customers," says Tyler Cole, Head of Engineering at Sparkcentral. Sparkcentral's SOC 2 certification compliance means enterprise brands no longer have to worry about data processing violations. They can be ensured of their data, application and process safety as well as their customers' personal data protection. This allows Sparkcentral's clients to focus on providing even better experiences for their customers. About Sparkcentral In an era of empowered, hyperconnected customers, Sparkcentral is the only customer engagement platform for enterprises that unifies social, mobile, cloud and contextual data to proactively deliver personalized and engaging customer experiences. Customer service teams use our software to efficiently handle large amounts of inbound inquiries in a fast and structured manner. Sparkcentral's client roster includes brands such as Delta Air Lines, Netflix, Dropbox (News - Alert), Uber, Sears and T-Mobile. For more information, visit www.sparkcentral.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150701006280/en/ |
