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Research and Markets: 2015-2016 Speech and Text Analytics Market Report and Consulting ServicesResearch and Markets (http://www.researchandmarkets.com/research/c2j2s8/20152016_speech) has announced the addition of the "2015-2016 Speech and Text Analytics Market Report and Consulting Services" report to their offering. The 2015 - 2016 edition of the Speech and Text Analytics Product and Market Report provides deep analysis and insights into leading and emerging vendors, solutions, opportunities and best practices. It explains all aspects of the speech and text analytics markets, discusses trends and challenges, and provides speech analytics market activity data, pricing, benefits and implementation best practices. The Report is designed to help prospects identify the right vendor and acquisition model to meet their current and future needs. Six vendors fully met the participation criteria and are analyzed in detail in this year's Speech and Text Analytics Product and Market Report. These vendors are: Avaya, CallMiner, Genesys (News - Alert), inContact, NICE and Verint. Three additional vendors - Interactive Intelligence, OnviSource and ZOOM International - are included on a partial basis. Report Highlights: - Speech analytics tools are becoming more actionable: As vendors recognize and deliver speech analytics and text analytics solutions and functionality either embedded in, integrated with, or tied to other applications, their uses and benefits grow. Learn how speech analytics and text analytics solutions are powering next-best-action recommendations, real-time guidance, prescriptive anaytics, predictive analytics, and a whole lot more. - The top three uses of speech analytics are different from past years: Uses of speech analytics are maturing and extending beyond the boundaries of the contact center. The top three uses of speech analytics are: improving agent and operational effectiveness and efficiency, understanding the customer experience/capturing the voice of the customer, and improving sales effectiveness. These uses are indicative of the continued innovation, expansion and adoption of speech analytics. End users are finding more practical ways to use and apply both post-call and real-time speech analytics solutions, a trend that is expected to see continue. - Predictive analytics will be instrumental in the future of contact centers: Strategic roadmap explains the changing and increasingly important role that contact centers will play in helping organizations deliver an outstanding, personalized service/sales/collections experience. Speech and text analytics, which drive predictive analytics, are enablers of the contact center of the future. - Slow adoption of text analytics will be overcome: Although a requirement for any company with a social media program, sales of text analytics solutions have been hampered by a lack of end-user interest and an unwillingness to invest. As text analytics capabilities are embedded in third-party solutions, however, adoption will pick up. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Consulting Research Methodology 4. What is Speech Analytics? 5. What is Text Analytics? 6. Service Delivery Models for Speech Analytics Solutions 7. Speech and Text Analytics Market Trends and Challenges 8. Speech Analytics Market Innovation 9. Analytics-Enabled QA 10. Real-Time Speech Analytics 11. Using Speech Analytics and Text Analytics to Support Top Contact Center Servicing Trends and Initiatives for 2015 12. Reducing Risk with Speech Analytics 13. Speech Analytics Market Activity Analysis 14. Speech Analytics Market Adoption 15. Speech Analytics Market Projections 16. Speech Analytics Competitive Landscape 17. Vendors and Solutions 18. Speech Analytics Detailed Functional Analysis 19. Speech and Text Analytics Uses, Benefits and Return on Investment 20. Implementation Analysis 21. Vendor Satisfaction Analysis 22. Pricing 23. Company Reports - CallMiner - Genesys - inContact - NICE - OnviSource - Verint - ZOOM International (News - Alert) For more information visit http://www.researchandmarkets.com/research/c2j2s8/20152016_speech
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