TMCnet News
BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call CenterAfter the soft launch of noHold's Call Center Virtual Assistant (CCVA) product for BPOs, call centers around the globe are experiencing a streamlined method of delivering excellent customer support. noHold has recently received recognition from Gartner (News - Alert), one of the most reputable analyst firms in the industry, as a 2015 'Cool Vendor' in Business Process Services for innovative customer management. This recognition, coupled with the recommendation that "BPOs must automate in order to achieve non-linear growth and profitability," validate the need for Artificial Intelligence in the call center. Compared to noHold's flag ship product, the CCVA is a Virtual Assistant used by call center agents to reduce average handle time, manage traffic spikes, and decrease training time and churn. Currently, over 5,000 agents are utilizing noHold's CCVA within multiple call centers around the world. This technology is able to support products across a broad range of complexities from security software applications to highly sophisticated networking equipment. Benefits for adopting a Virtual Assistant for BPOs include:
"It has been comforting to see such a quick market adoption for CCVA. In only a few months thousands of call center agents have experienced the benefits of Single Point of Search and Procedure Guidance by leveraging content and resources already available to their company. Analysts are asking for more automation at the Call Center, now BPOs have a way to get it without a risky investment." About noHold, Inc. noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA (News - Alert), USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Toshiba, Cisco (News - Alert) and a host of industry leaders. More information can be found at www.nohold.com. All other product and service names are the property of their respective owners. View source version on businesswire.com: http://www.businesswire.com/news/home/20150527006464/en/ |