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USAA and Chick-fil-A Earn Top Customer Service Ratings In New Temkin Group ResearchWABAN, Mass., May 26, 2015 /PRNewswire/ -- For the third straight year, USAA took the top spot in the 2015 Temkin Customer Service Ratings. Based on a study of 10,000 U.S. consumers, the ratings examine 278 companies across 20 industries. USAA earned the top spot for its banking business, followed by Chick-fil-A in the second spot. USAA was also in the top 12 with its insurance and credit card businesses, along with credit unions, Aldi, Trader Joe's, Publix, Panera Bread, H-E-B, Amazon.com, and Bed Bath & Beyond. Logo - http://photos.prnewswire.com/prnh/20150522/218069LOGO For the second straight year, Comcast earned the lowest score in the Temkin Customer Service Ratings. The company took the bottom two spots for its TV service and Internet service businesses. Filling out the bottom of the ratings are Con Edison of New York, Cox Communications (for both Internet service and TV service), Charter Communications, Time Warner Cable (for both Internet service and TV service), Blackboard, Frontier, CenturyLink, and Cigna. "USAA continues to define a high standard for customer service while Comcast along with other Internet service and TV service providers set the dubious standard for horrible customer service," states Bruce Temkin, managing partner of Temkin Group. Additional highlights of the 2015 Temkin Customer Service Ratings include:
The 2015 Customer Service Ratings along with other ratings can be accessed at the Temkin Ratings website, www.TemkinRatings.com. Detailed datasets for the 2015 Temkin Customer Service Ratings can be downloaded from the Customer Experience Matters® blog, at ExperienceMatters.wordpress.com. About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email. Customer Experience Matters is a registered trademark of Temkin Group. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/usaa-and-chick-fil-a-earn-top-customer-service-ratings-in-new-temkin-group-research-300087835.html SOURCE Temkin Group |