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Logicalis US: Effective Service Management Strategies can Transform CIOs Concerned about Relevancy into Valued Internal Business PartnersNEW YORK, April 15, 2015 /PRNewswire/ -- In a world where as-a-service technology is making on-demand experiences the norm among internal corporate users, many CIOs find themselves struggling to remain relevant. According to Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), the solution lies in the service defined enterprise (SDE). In this new paradigm, the CIO must become both a business partner to the organization and a service provider to its internal users, creating a portfolio of user services and experiences, an agile and responsive IT operation, and a more affordable and sustainable technology consumption model than what formerly existed. It's a transformation journey that, if done correctly, will result in a service defined enterprise enabled by a service management strategy that defines value based on the business outcomes driven by IT rather than the technology itself. "As internal IT organizations strive to become a value-added partner to the business, many are falling short because they are doing it outside the context of a service management strategy, making technology decisions that may or may not tie into the business' overall strategies and outcomes," says Mike Alley, Director, IT Service Management, Logicalis US. "To become that value-added partner, IT organizations need to develop their transformation roadmap within a service management strategy that goes beyond IT. They also have to find that service management platform that will allow them to most effectively and efficiently implement this transformation and strategy. The key to success is the rapid adoption of a platform like ServiceNow that allows companies to focus on the functionality of their strategy rather than making the technology itself work; it's the rapid improvements that they can institute once they have that framework in place; and it's the rapid value they can show that's linked to measurable business outcomes that will help today's CIOs become the business partners they want to be tomorrow. That's the three-step message Logicalis will share this month at Knowledge15." <Meet with Logicalis US ITSM experts April 19-24 at Knowledge15 in booth #745.> Three Ways Service Management Enables the Services Defined Enterprise
About Logicalis Logicalis employs over 3,800 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex IT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, EMC, NetApp, Microsoft, VMware and ServiceNow. The Logicalis Group has annualized revenues of $1.6 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services. The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of approximately $6 billion. For more information, visit www.us.logicalis.com. Business and technology working as one Media contacts: Karen Franse, Communication Logo - http://photos.prnewswire.com/prnh/20130828/MM71035LOGO-a To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/logicalis-us-effective-service-management-strategies-can-transform-cios-concerned-about-relevancy-into-valued-internal-business-partners-300065837.html SOURCE Logicalis US |