[April 06, 2015]

AOL Introduces "Assist by AOL" A New Approach to Tech Support

AOL (News - Alert) (NYSE:AOL) is proud to announce the launch of Assist by AOL, a single source solution that provides technical support for any number of issues on almost any device out there, no matter who made them, where they were bought, or how old they are. Starting today, this around-the-clock service is debuting for residents of Minneapolis and St. Paul.

"With the ever-changing landscape of consumer electronics and the constant introduction of new technology, we realize it can be challenging to ensure that all of our devices are working properly and achieving their maximum potential," said Bud Rosenthal, CEO, AOL Membership Group. "That is why we're thrilled to introduce Assist by AOL, to help our members receive personalized tech support tailored to their specific devices and needs."

At Assist by AOL, a team of experienced, US-based tech experts provides that specialized support. Each tech expert possesses an extensive knowledge base that allows him or her to identify and address nearly any issue on almost any device. Help is available 24 hours a day, 7 days a week, online or over the phone. Assist by AOL is always on call.

Tech problems take many forms

Assist by AOL experts are trained to provide the best possible customer experience. They can teach a customer how to set up a new device or solve problems with products they already own. This includes all common devices, such as desktop computers, laptops, smartphones, tablets, printers, routers, smart TVs, digita cameras, gaming consoles, home automation systems and more. For software-related issues on both Mac OS X and Windows, experts can help customers who need to remove a virus, speed up a computer, install software or upgrade their operating system and provide other solutions to similar issues.

Assist by AOL also provides coverage for eligible devices that experience a break down, including accidental damage from handling for laptops, tablets, or smartphones. This service is offered through Assist Device Repair & Replace. Tech experts will attempt to fix a covered device, for a nominal fee, and will even provide packaging and a prepaid shipping label that will route a device to the tech support center. If the device is found to be beyond repair, it will be replaced or a check will be cut for up to $1000 to help buy a new one.

Support that's easy and risk-free

Tech experts can establish a secure connection and remotely log in to a computer or device and solve the problem for the customer, who can watch their screen to see how things are done or just go about their day. For other devices, there's no need to visit a repair store - tech experts are available to help at any time of day, online or over the phone.

The service also offers a money-back guarantee. If Assist by AOL experts can't address a member's technical issue within 30 days of initial purchase, the member will receive a full refund of any charges.

A unique approach to pricing

Unlike competitors with more complicated pricing structures, Assist by AOL pricing options remain constant, regardless of the problem at hand. There are two pricing options: one-time fix and monthly membership. A one-time fix gives a customer access to all services that address problems with nearly any issue on almost any device. Monthly membership provides the same level of service, but the member can call as often as they need to. In addition, monthly members can benefit from Assist Device Repair & Replace, in the event that a covered device fails or is accidentally damaged. The money-back guarantee applies to all customers.

For more information or to sign up, please visit assist.aol.com/.

About AOL

AOL (NYSE:AOL) is a media technology company with a mission to simplify the internet for consumers and creators by unleashing the world's best builders of culture and code. As the 4th largest online property in the U.S., with approximately 200 million monthly consumers of its premium brands, AOL is at the center of disruption of how content is being produced, distributed, consumed and monetized by connecting publishers with advertisers on its global, programmatic content and advertising platforms. AOL's opportunity lies in shaping the future of the digitally connected world for decades to come. Follow us on twitter @AOL_Inc.

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