[March 27, 2015]

Research and Markets: UK Domestic B2B Express Parcels Distribution Survey 2015

Research and Markets (http://www.researchandmarkets.com/research/nv9xjc/uk_domestic_b2b) has announced the addition of the "UK Domestic B2B Express Parcels Distribution Survey 2015" report to their offering.

The survey focuses on regular B2B parcels shippers within the UK, tracking changes in service usage and customer perceptions of the leading carriers and their performance levels. For many senior executives in the express industry the study sets independent KPI's for internal management initiatives and provides an invaluable competitor benchmark comparison which can work alongside in-house research data such as carriers' own customer satisfaction surveys.

This specialist business distribution survey is based on around 475 to 500 in depth telephone interviews with decision makers for UK domestic B2B deliveries of parcels 2 kg - 30 kg, in accordance with the Market Research Society Code of Conduct and supported by CATI software. The core sample is selectedfrom a large database of known users of parcel distribution services.

Every year the survey content reflects developments in the market place and also allows for confidential questions from programme sponsors.

Key features of the survey include:

- Fixed quotas for primary carrier ratings, i.e. Used most often

- Total survey size of approximately 475-500

- Potential for subscribing carriers to boost their quota size

- Minimum of 50 B2B parcels a month for respondent qualification

- Potential to include 2 confidential questions at no addition

The main areas covered by the study include:

- Market metrics (average volumes, weights, products sent)

- Carrier usage (most often used, others used in last 12 months/last 3 years, lapsed usage)

- Carrier awareness (other carriers not used, spontaneous & prompted)

- Carrier selection criteria

- Pricing changes

- Carrier performance ratings for the top two carriers (most often used and second most often used in volume terms) on Overall level of service plus five core attributes such as Price and Customer service

- Carrier descriptors for the top two carriers on eleven key statements

- Likelihood of recommending the primary carrier used (which provides a Net Promoter Index Benchmark for the industry)

- Total spend and percentage of total spend with main carrier (Share of wallet)

- Timed service usage

- Website usefulness

- Sales & marketing recall/rating

- Carrier Service Profiles

Key Topics Covered:

1. Executive Summary

2. Sample Base Description

3. Main Findings: Results and Analysis - with over 70 charts in each of the three separate reports

4. Trend Data for last 5 years

5. Confidential Question Results

6. Carrier Service Profiles

For more information visit http://www.researchandmarkets.com/research/nv9xjc/uk_domestic_b2b

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