[March 23, 2015] |
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HUB International Selects Workforce Management Solutions in the Kronos Cloud
HUB International, a leading global insurance brokerage, has selected
workforce management solutions from Kronos
Incorporated to be deployed in the Kronos (News - Alert) Cloud. Kronos will
streamline processes for 8,000 HUB International employees across 250
locations in the U.S. and Canada as well as perform all configuration,
maintenance, upgrades, and support of the workforce management solution.
News Facts
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HUB International selected Kronos as it needed a workforce management
solution that could adapt to its growth and accommodate multinational
work and pay rules. The organization selected time and attendance,
employee scheduling, and absence management applications from Kronos
to replace a previous system that was not able to accommodate the
complexity of fully automating processes across all locations.
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HUB International required a solution that could accommodate unique
scheduling needs of its offices, call centers, and retail locations.
With Kronos, HUB International will have the ability to adjust labor
based on predictive volumes of calls, adherence monitoring, and
forecasting, which is particularly critical for call center scheduling
- all in an efficient and easy-to-use application.
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Kronos was selected after a thorough evaluation of competing products
and was chosen because of its functionality and experience with
multinational deployments, specifically for its expertise in managing
region-specific rules such as Canada's Averaging Agreements, which
permit hours of work to be averaged over a period of one, two, three,
or four weeks. Prior to Kronos, these hours were difficult to track
through an inefficient manual process. With the Kronos automated
solution, HUB International expects to reduce data errors associated
with such complex tracking.
Supporting Quotes
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Deborah Deters, chief human resources officer, HUB International
"We
were in search of a scalable workforce management solution that could
keep pace with our expansion efforts. We selected Kronos for two main
reasons: Kronos s the best vendor to support the complex global needs
of a multinational organization, and the vendor offers specific
functionality that addresses our unique business needs."
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Malysa O'Connor, director, insurance, Kronos
"Kronos will
help HUB International automate and streamline processes across retail
and call centers while honoring every department's tracking
methodologies. With this streamlined approach, HUB International will
have better visibility into productivity, ultimately impacting
profitability. And the organization will experience further
efficiencies by deploying in the Kronos Cloud."
Supporting Resources
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries - including more than half of the Fortune 1000® -
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, HR and payroll, hiring,
and labor analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2015 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
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