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Accenture Adds SmartVideo Technology to its Life and Annuity Software to Help Insurance Carriers Improve Customer ExperiencesAccenture (News - Alert) (NYSE:ACN) has enhanced its market-leading Accenture Life Insurance Platform (ALIP) by adding personalized SmartVideo (News - Alert) capabilities that help life insurance and annuity carriers deliver dramatically improved customer experiences through digital channels. The new solution allows carriers to take advantage of engaging, personalized and data-driven videos at scale to help support and retain customers throughout the customer lifecycle. SmartVideo allows carriers to use customer and policy information that is already stored in their systems to quickly and cost-effectively create data-driven videos. Delivered in real time, these videos provide customers with account set up information, billing statements, and events confirmations. "As technology and industry changes continue at a blistering pace, carriers find themselves in the midst of a digital transformation that requires a focus on innovation. Integrating SmartVideo technology into ALIP will change the way carriers communicate with their customers and help foster engagement and increase brand loyalty," said Shay Alon, global managing director, Accenture Software for Life and Annuity. "Our new SmartVideo complements Accenture's life insurance and annuity offerings by enabling carriers to create unique digital experiences while reducing contact center and operational costs." As part of an exclusive alliance with SundaySky, SmartVideo technology is offered as a software-as-a-service (SaaS (News - Alert)) solution designed to provide technology and commercial framework for smooth deployment. It is sold as a standalone solution or pre-integrated with ALIP, Accenture's robust, configurable and scalable software suite that offers life insurance and annuity carriers of all sizes solutions for product development, new business, underwriting, and policy administration.
About Accenture Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. The Accenture Life Insurance Platform is part of Accenture Life Insurance Business Services, a business service within Accenture's Financial Services operating group. By applying its extensive industry knowledge to continuously enhance its software, Accenture helps insurers reduce operating costs, manage risk and drive growth through improved product development, enhanced policy administration and distribution, and through technology platform consolidation and modernization. Its home page is www.accenture.com/lifesoftware.
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