[March 05, 2015] |
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Five9 Introduces Cloud Alliance Partner Program
Five9
(NASDAQ: FIVN), a leading provider of cloud contact center software,
today launched the Five9 (News - Alert) Cloud Alliance Partner Program. In addition to
the partnerships that Five9 has with the leading CRM providers, such as
Microsoft, Netsuite, Oracle, Salesforce, and Zendesk, the new Five9
Cloud Alliance Partner Program enables other third party software
providers to seamlessly integrate their cloud contact center solutions
with Five9.
TWEET
THIS: #Five9 launches #Cloud Alliance Partner Program, new
partners offer #ContactCenter tools for superior #CustServe @Five9
The inaugural partners provide additional options to enhance the Five9
cloud contact center suite. For example:
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Authority
Software is a cloud application that collects, manages
and assimilates information generated at every customer touch point.
It provides visibility into all customer data regardless of origin for
sales, marketing and customer service.
"Integrating
Authority Software into the Five9 cloud platform just made sense.
These solutions complement each other and help create higher quality
customer service interactions and experiences. By coupling customer
care and contact center software, companies are better able to serve
customers." - Lou Mandic, CEO and president, Authority
Software
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Mattersight
Corporation (NASDAQ: MATR) s a leader in enterprise
analytics focused on customer and employee interactions and behaviors.
By pairing callers and agents based upon personality and communication
style, Mattersight® Predictive Behavioral Routing enables
organizations to increase sales and retention, reduce call handle
times, and improve customer experience and satisfaction.
"By
leveraging the power of personality and language, we help our clients
improve customer interactions and ultimately business outcomes. We are
pleased to enter into this new partnership and offer Five9 customer a
new option for optimized call routing." - Jeff Geltz,
CIO and vice president, Mattersight
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Mobile
Messaging Solutions (mms) provides mobile applications and
text-messaging services to contact centers. From interactive
text-messaging to carrier-grade self-service applications, mms
combines open integration protocols with custom app/web/SMS
deployments to connect with a world on the move.
"MMS is
proud to help Five9 customers better track their text messaging
efforts. Integrated messaging systems can be complicated, but they are
effective channels for reaching customers on the devices they can't
live without - their cell phones. By integrating mms services with the
Five9 cloud contact center solution, companies are able to
successfully deploy text messaging services and measure campaign
success." - Sarianne Palmesano, senior product manager,
mms Inc.
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PlayVox
Workforce Engagement Platform offers an integrated set of
capabilities that includes gamification, agent performance automation,
training, social engagement, and real-time employee communication for
Five9 customers.
"PlayVox is excited to be an inaugural
member of the Five9 Cloud Alliance Partner Program. Integrating with a
top-of-the-line cloud contact center solution means that we are better
able to motivate and engage agents in the customer experiences.
Outcomes include greater productivity, customer loyalty and employee
retention. Our paired offering improves agent and customer
experiences, which ultimately improve sales and customer service
performance." - Joe McFadden, vice president North America
operations, PlayVox
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Sightcall
provides any contact center the ability to enrich customers'
interactions with real time video, screensharing, remote drawing and
many other custom features right from your website or mobile app.
"SightCall
allows your agents to see exactly what a customer's problem is,
eliminating wasted time trying to explain issues. Agents are able to
solve issues more efficiently and increase ticket resolution,
providing immediate ROI. We are extremely excited by this partnership
because it will allow agents to engage directly in live interactions
directly within their own CRM or the Five9 agent desktop." -
Thomas Cottereau, CEO, Sightcall
"Being able to deliver fully integrated contact center applications
gives organizations the tools they need to better serve their customers.
We are proud to announce this new program, and look forward to adding
additional solution partners." - Walt Rossi, vice president
business development, Five9
To learn more about the Five9 cloud contact center solution, click
here
About Five9
Five9 is a leading provider of cloud contact center software, bringing
the power of the cloud to thousands of customers and facilitating more
than three billion customer interactions annually. Since 2001, Five9 has
led the cloud revolution in contact centers, helping organizations of
every size transition from premise-based solutions to the cloud. Five9
provides businesses secure, reliable, scalable cloud contact center
software to create exceptional customer experiences, increase agent
productivity and deliver tangible business results. For more information
visit www.five9.com.
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