TMCnet News
ITV Wins Coveted Customer Service Award with Vocalcom Cloud Contact Center SolutionVocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by UBM (United Business Media) achieving its best ever score of 95.6% satisfaction. The company achieved this despite tough competition from other blue chip companies such as BT, Virgin Media and SKY and while transitioning to the Vocalcom cloud contact center solution. Vocalcom partnered with the ITV Viewer Services division in providing them with true unified communications through a omni-channel cloud based contact center solution and social interaction technology solutions. Stephen Morris, Head of Viewer Services for ITV responsible for selecting and implementing the Vocalcom contact center solution commented the award: “We selected Vocalcom because they could provide everything we needed in one single package. We were looking for a “one-stop-shop”, a truly unified communications provider who could supply us with a real omni-channel customer management portal that incorporated everything from voice, email, white mail, SMS and socials networks. Vocalcom provided just that and were instrumental in the seamless transition between customer management systems.” Michael Pavlou, Managing Director of Vocalcom UK & Eire added: “ITV were very clear on their objectives and we are very pleased to have accompanied them in their endeavour to enhance the way they manage their customer relations. With CRM teams spread across the UK, our omni-channel cloud contact center software was a great fit for ITV and we will continue to support them in their endeavours to remain top of the CRM game.” With Vocalcom, companies see reduced costs, increased productivity, and happier customers. Whether they need software to manage inbound, outbound, blended, or omni-channel contact center, Vocalcom has a product to meet the challenges of a modern world. With 20 years’ experience, Vocalcom is one of the most popular names in contact center software solutions for customer service, sales and marketing. Trusted by over 3,500 companies in 47 countries, Vocalcom cloud contact center software is packaged as an end-to-end sales and customer service contact center solution, that helps businesses of all sizes to increase productivity, and cost effectively improve the customer experiences they deliver. For more information, visit http://www.vocalcom.com As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |