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Tips for Crafting a Seamless Omnichannel Customer ExperienceDENVER, Feb. 12, 2015 /PRNewswire/ -- The business world is buzzing with the term "omnichannel." And many are wondering, is it just the new buzzword or does it have a real business foundation? Today's consumers are using a variety of channels—social media, chat, email, mobile—to interact with their favorite brands. Businesses that can successfully anticipate and respond to their customers' needs across each channel are rewarded with increased customer loyalty and growth opportunities. The businesses that can't effectively communicate run the risk of losing their customers to the competition. This month, TeleTech's Dialogue e-newsletter uncovers what business leaders need to know in order to implement an omnichannel strategy that generates optimal results. The February issue includes:
The Dialogue e-newsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe. ABOUT TELETECH
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To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/tips-for-crafting-a-seamless-omnichannel-customer-experience-300034897.html SOURCE TeleTech Holdings, Inc. |