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AEP Selects C3 Energy Customer Analytics for Online Customer EngagementC3 Energy announced today that AEP has selected C3 (News - Alert) Energy Customer Analytics™ software as a comprehensive engagement solution for residential and small and medium business customers. The solution will be deployed across the full service area of AEP Public Service Company of Oklahoma (PSO). "Using C3 Energy's applications, PSO customers will have an easy-to-use, self-service web and mobile experience that will provide personalized energy usage information, rate comparisons, and customized energy-saving tips," said C3 Energy President and Chief Technology Officer Ed Abbo. "The solutions not only promote energy and dollar savings for PSO's customers, but also enables PSO to offer them cost effective, self-service engagement options through both online and mobile access."
"Today's utility customers are looking for a simpler, more efficient customer experience similar to their experiences with retailers like Amazon. C3 Energy uses advanced analytics and next-generation machine learning to engage customers through relevant, personalized, and time-sensitive communications," said Abbo. "C3 Energy Customer Analytics provides AEP customers mobile and web access to information on their energy usage, bills, ways to save, energy alerts and notifications, and customer service resources." About C3 Energy C3 Energy is a SaaS (News - Alert) and PaaS enterprise application software company that harnesses the power of big data, smart grid analytics, social networking, machine learning, and cloud computing to improve the safety, reliability, and efficiency of power generation and delivery. C3 Energy's family of utility-tested and proven smart grid analytics products deliver end-to-end solutions across the entire smart grid, from energy grid capital asset allocation, transmission, distribution, and advanced metering, to the customer experience and energy efficiency programs. C3 Energy products enable utility operators to realize the full benefit of their smart grid and energy system investments. Learn more at C3Energy.com.
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