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Five9 Cloud Software Powers Contact Center Outsourcers Nationwide, Helping Them Deliver Exceptional Customer Experiences and Optimize PerformanceFive9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today announced significant momentum in the contact center outsourcer market. Contact center outsourcers use Five9 (News - Alert) to manage sales, marketing and customer service programs on behalf of their clients. These outsources deploy Five9 for client projects ranging from a few agents to full-scale deployments with more than 1,000 agents. TWEET THIS: .@Five9 enables hundreds of contact center #outsourcers to provide outstanding #custserv & optimize #agent performance #CCTR #Cloud Businesses know that outstanding customer service translates into higher customer retention. Faced with the significant resources required to offer high quality customer service, businesses often turn to contact center outsourcers to help them navigate the technical and staffing challenges associated with the delivery of great customer service. Those contact center outsourcers, in turn, leverage modern technology solutions to help them provide and manage turnkey customer engagement programs. Hundreds of outsourcers have found that the flexibility of Five9 cloud contact center software enables them to:
"The Five9 cloud contact center solution provides American Support with
incredible flexibility; we don't need to make the capital investments
typically associated with premise-based software, we have regular access
to the very latest feature releases and we can scale our agent seats
based on our current projects and client demands."
"Five9 helps us to be agile, especially through periods of tremendous
growth. By using a cloud solution, we're able to manage our business
from anywhere, in real time, and make necessary adjustments to ensure
optimal productivity. It also helps us automate many processes and
create efficiencies with other cloud based tools through its API, which
keeps our costs low and provides us with the opportunity to pass those
benefits on to our clients."
"Companies that use a call center outsourcer like to know what's going
on, because at times they might feel like things are a little out of
their control. The Five9 system really helps us with that transparency."
"It's not just the number of calls handled and what your service levels
are, but understanding why people called, what was discussed on the
call, whether a sale was made, etc. Five9 does an excellent job of
understanding what those needs are and of working with us to ensure that
we can capture that information and report back to our clients." Five9 Study Uncovers Key Insights into Contact Center Outsourcers Strengths and Challenges A recent Five9 survey of leading, US-based outsourcers revealed interesting insight into how they compete, manage staff and work with clients. Click here to learn more. About Five9 Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.
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