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Calabrio Receives 2014 CUSTOMER Contact Center Technology Award: Calabrio ONE honored for improving customer service technologyMinneapolis, MN, October 30, 2014 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine. “New never gets old. At Calabrio, we like the surge of adrenalin that comes when new solutions and services spring to life. We’re proud to be at the forefront of change and innovation.” - Tom Goodmanson, CEO Calabrio Calabrio ONE – Calabrio’s flagship product –is a smart, customer-driven technical solution designed for people. It combines workforce optimization (WFO) software with speech, text and desktop analytics. The result is a single comprehensive, integrated software suite that’s easy to implement, use and maintain. Calabrio’s commitment to innovation and continually improving Calabrio ONE empowers customers to thrive by discovering new insights, taking new action and gaining competitive advantages. Best of all, Calabrio ONE delivers strategic value: within the contact center and throughout the entire organization. “Congratulations to Calabrio for earning the 2014 CUSTOMER Contact Center Technology Award. Calabrio ONE has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.” This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. About Calabrio, Inc. Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop and text analytics, and performance-based dashboards and reporting. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com. About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com. About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information Company Contact: Diana Pearson Marketing Manager 763-795-7716 [email protected] TMC Contact: Rebecca Conyngham Marketing Manager 203-852-6800, ext. 287 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |