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Fenero Receives 2014 CUSTOMER Contact Center Technology AwardFenero honored for improving customer service technology while redefining current and traditional contact center business models Miami, FL October 30, 2014 — Fenero announced today that TMC, a global, integrated media company, has named its Fenero Contact Center product as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine. “We’re honored for the recognition, but we realize our work here has just begun,” said Marlon Williams, founder and CEO, Fenero. “What Google did for search - providing a free, reliable, and open-source enabled solution to help make sense of the Internet – that’s what we are here to do for our industry.” Fenero Contact Center is a FREE multi-channel solution for customer service, sales and support operations worldwide. Some of its prominent features include being entirely browser-based with support for inbound call and email routing, outbound manual or predictive dialing, live customer chat, native iOS apps, and QA with 100% call and screen recordings that are available online in perpetuity. Customers of Fenero Contact Center receive full and unlimited access to the platform without paying any upfront, setup, or licensing fees. They are only charged for telecom services consumed as part of their day-to-day operations. “Congratulations to Fenero for being granted a 2014 CUSTOMER Contact Center Technology Award. Fenero Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.” This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. About Fenero Fenero is a provider of FREE cloud-based contact center software for organizations of all sizes. Its offering includes inbound, outbound, blended and multi-channel support and auxiliary features such as quality auditing, 100% call and screen recordings with unlimited storage, and detailed reporting. Fenero believes the advancements in technology over the past decade has enabled contact centers to achieve greater results at significantly lower costs. Its goal is to be the platform of choice for this new generation of contact centers. About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com. About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information Company Contact: David Suarez VP, Business Development [email protected] TMC Contact: Rebecca Conyngham Marketing Manager [email protected] ### As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |