[October 30, 2014]

Philadelphia Non-Profit Unifies Multiple Locations with Broadview's OpenXchange Email and OfficeSuite Phone

Broadview Networks^®, a leading cloud-based provider of communications and information technology services, has implemented its cloud-based OfficeSuite^® OpenXchange Email and OfficeSuite^® Phone for Intercommunity Action, Inc. For 45 years, Intercommunity Action, Inc. (Interact), a non-profit in the greater Philadelphia region, has served the community through a variety of behavioral health and senior services, as well as programs for individuals with intellectual and developmental disabilities.

After becoming frustrated with unreliable email service from their former provider, Interact's Vice President of Information Technology, Mike Mann, began to search for a better solution. "We are a private, non-profit organization, so we could not afford to maintain our own email server," said Mann. "Our previous email had a cumbersome interface, and I spent the majority of my time tending to spam and anti-virus issues. It was a huge burden on our entire IT staff."

With five locations, multiple satellite offies, community housing, and a growing number of staff and remote employees, Mann knew Interact needed a cloud-based email solution that would unify communications and provide advanced collaboration features at an affordable price. "Since we have workers in a variety of different environments, I wanted the ability to impose uniform standards, give our clinicians access to email on their mobile phones and have an online storage component that would meet our necessary compliance and security standards."

Mann and his team compared a variety of options and ultimately chose OfficeSuite^® OpenXchange because it delivers the flexibility, mobility and security their organization required. "OpenXchange gives us access from anywhere and the robust functionality we needed," said Mann. "We employ numerous contract workers and we now have the flexibility to give them access to specific components of the system, such as team spaces where they can collaborate with full-time employees. The online storage allows us to make documents available to employees in the field without having to store them in vulnerable places, like on a USB or laptop. OpenXchange has streamlined our communications, our billing processes and our business operations."

As a result of Interact's success with OfficeSuite^® OpenXchange, they also chose Broadview's OfficeSuite^® Phone (News - Alert) to replace their old, outdated phone system to further unify communications between locations. "The OfficeSuite Phone system has made us more efficient. With the digital receptionist, our calls are always transferred and received properly. Our clients now get in touch with the right person the first time," said Mann.

OfficeSuite^® Phone provides seamless communication between Interact's five locations with features like extension-to-extension dialing, hot desking and personalized voicemail that is accessible from anywhere. Because of its simplicity and flexibility, OfficeSuite^® Phone has also relieved Mann of tedious administrative tasks. "With our former system, I would have to set up and change individual voicemails for our staff, but now every employee can manage their personal preferences. The features are straightforward and powerful."

"The power and flexibility of the cloud allow businesses of all sizes to unify communications in a cost-effective, easy-to-manage way," said Jeff Blackey, Broadview's Senior Vice President of Marketing. "Our OfficeSuite Phone and Email services provide organizations with the enhanced security and multi-location features they need to ensure true business continuity."

Learn more about OfficeSuite^® OpenXchange.

Learn more about OfficeSuite^® Phone.

About Broadview Networks (News - Alert)^® www.broadviewnet.com

Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.

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