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ManageEngine Releases ServiceDesk Plus - MSP [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) ManageEngine reported the release of the latest edition of ServiceDesk Plus - MSP, the company's web-based, ITIL-ready help desk software specifically built for managed service providers. According to a release from the company, the latest version of ServiceDesk Plus - MSP comes loaded with features like QuickBooks integration and computer telephony integration (CTI), which allow service providers to concentrate on service delivery instead of worrying about the tools used to deliver service. "Help desks for MSPs are business critical and should enable MSPs to deliver service in a profitable manner," said Umasankar Narayanasamy, director of engineering at ManageEngine. "We've enhanced ServiceDesk Plus - MSP with new features that allow managed service providers to increase their efficiency and their bottom line at the same time. And we continue to make the standard edition of ServiceDesk Plus - MSP available for free, so MSPs see just how powerful our solution is - risk free." CTI is another new feature in ServiceDesk Plus - MSP. CTI fetches caller details such as a caller's name, account name, site and pending tickets and displays those details in the ServiceDesk Plus - MSP user interface to help technicians provide a personalized response to the caller. ManageEngine has included two new features in the ServiceDesk Plus - MSP iPhone application - custom push notifications and request approvals. ManageEngine delivers real-time IT management tools. More information and complete details: http://buzz.manageengine.com ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |