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CXM Solution Gets 'Avaya Compliant' Designation [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) CXM reported that the CXM Recording and Quality Monitoring Software Suite is compliant with key communication and contact center solutions from Avaya, a global provider of business collaboration and communication software and services. According to a company release, CXM helps businesses optimize their operations and reduce liability through recording calls and streamlining the management process of agent evaluations and training. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3. "Successful completion of compliance testing demonstrates our dedication to the Avaya product line and its customers and is part of our new Version 5 release. Ever since our first customer in 1998, CXM has worked to provide an affordable solution to meet the needs of our customers" -- Michael Sinclair, President, CXM "CXM's latest update to their Recording and Quality Monitoring Software Suite has undergone formalized interoperability testing. By working with Technology Partners through the Avaya DevConnect program to assess compatibility, this helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."--Eric Rossman, vice president, Developer Relations, Avaya More information and complete details: www.cxmrecord ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. [ Back To TMCnet.com's Homepage ] |