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ServiceSource to Sponsor and Speak at Dreamforce 2014
[October 09, 2014]

ServiceSource to Sponsor and Speak at Dreamforce 2014


SAN FRANCISCO --(Business Wire)--

ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue management, today announced participation at Dreamforce® '14, a leading industry event held at the Moscone Center in San Francisco on October 13-16. ServiceSource is a Bronze Sponsor of Dreamforce and will speak at four separate sessions throughout the event. Participants are also invited to stop by the ServiceSource booth in the North Hall, #1232, to speak with experts on how customer success teams can connect with customers to maximize customer lifetime value. In addition to speaking and exhibiting at the show, ServiceSource will host an exclusive VIP Lounge at Annabelle's Bar & Bistro, a historic bar and bistro in the heart of San Francisco.

How Sales VPs Boost Revenue with Super-Charged Renewals Sales
Who: Jim Dunham, President - Cloud & Business Intelligence, ServiceSource
When: Monday, October 13, @ 1:00 p.m. PT
Where: Marriott Marquis Foothill F
Details: Recurring revenue is almost twice as profitable as net-new revenue, yet it's often overlooked as a source of growth. In this session, Jim will discuss how technology and process can come together in Salesforce to supercharge renewals.

The Top 10 Do's and Don'ts of Customer Success
Who: Ariane Lindblom, VP of Product Marketing, ServiceSource
When: Tues., October 14, @ 4:30 p.m. PT
Where: Moscone Center North Partner Theatre
Details: Ariane will share quick tips to reduce the burn of customer churn and create customers for life.

Jeopardy: Renewal Sales Edition
Who: Christiana Rattazzi, Senior Product Marketing Manager, ServiceSource
When: Wednesday, October 15, @ 10:30 a.m. PT
Where: Moscone Center West Partner Theater
Details: Driving revenue and profitability in Salesforce doesn't only have to be about new customer acquisition. Join Christiana for Jeopardy: Renewal Sales Edition - the game show for crushing sales number with renewals.

Run Best-in-Class Customer Success on Salesforce.com (News - Alert)
Who: Joel Martin, Sr. Director, Customer Success, salesforce.com; John Garrish, VP of Customer Success Applications, ServiceSource
When: Wednesday, October 15, @ 2:30 p.m. PT
Where: Marriott Marquis Foothill G1, G2 (News - Alert)
Details: Research shows that best-in-class customer success organizaions achieve 95% customer retention rates. Attendees of this session will learn how to apply the right coverage with customer segmentation and playbooks, leverage success plans and health scorecards to focus reps, and track the right KPIs to monitor results and implement improvement.



ServiceSource will also host its VIP Lounge at Annabelle's Bar & Bistro. Throughout the show, participants are invited to the restaurant to enjoy coffee, breakfast, lunch, happy hour, free Wi-Fi, charging stations, networking areas, and other amenities. To continue the educational aspect of Dreamforce, the ServiceSource lounge will also offer lunch-and-learn sessions, including:

Grow a Healthy Business with World-Class Customer Success
Who: Dylin Webster, Director of Customer Success, ServiceSource
When: Tuesday, October 14, @ 12:15 p.m. PT
Where: Annabelle's Bar & Bistro
What: Attendees will learn the tips, tricks and must-haves to grow a healthy business with a customer success team.


Do More Than Just Renew: Grow Revenue With Upsells and Cross-sells
Who: Margot Schmorak, VP of Solution Marketing and Strategy, ServiceSource
When: Wednesday, October 15 @ 12:15 p.m. PT
Where: Annabelle's Bar & Bistro
What: The key to recurring revenue profitability is more than just renewing - it's understanding who and when to upsell and cross-sell to your customers. Participants will learn how to take recurring revenues to new heights using salesforce.com.

The VIP Lounge is open both Tuesday, October 14, and Wednesday, October 15. Space is limited to the first 100 registrants, so be sure to upgrade your Dreamforce pass for free! Dreamforce registration is not required for access to ServiceSource's VIP Lounge. All who plan to be in the Bay Area are invited to sign up for access to this exclusive venue.

ServiceSource also announced yesterday the ServiceSource Customer Success App on the Salesforce1 Platform, empowering customer success teams to connect with customers in a whole new way. To learn more, visit the ServiceSource booth #1232, or visit: http://www.servicesource.com/customer-success

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in cloud-based recurring revenue management solutions. The company helps customers drive growth and build long-standing relationships across the customer lifecycle with the industry's most comprehensive data management, analytics, automation and services capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. Headquartered in the Cloud Corridor of San Francisco, ServiceSource® manages $14.5 billion in recurring revenue for the world's largest and most respected technology and B2B companies. For more information, please go to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings, our managed services, our Renew OnDemand cloud platform and application, and/or our Scout application. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to Renew OnDemand; the ability to integrate Renew OnDemand or Scout with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand or Scout solution and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Trademarks

ServiceSource, Renew OnDemand, Scout and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.


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