TMCnet News
Empirix Receives 2014 CUSTOMER Magazine TMC Labs Innovation AwardConference Bridge Monitoring Solution honored for innovative customer-view approach to ensuring quality voice conferencing Billerica, Mass, Oct. 7, 2014 - Empirix announced today that TMC, a global, integrated media company, has named its Conference Bridge Monitoring Solution as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. “We took an unconventional approach to conference bridge quality monitoring by making the customer perspective the measurement standard,” said Empirix Product Manager Jeff Dell. “It’s great to see our approach is resonating with customers and winning notice from an organization like TMC.” The Conference Bridge Monitoring Solution is a first-of-its-kind application that ensures top voice performance and bridge reliability by duplicating customers' experiences during conference calls then using them as the key measurement of quality. “Congratulations to Empirix for being granted a 2014 TMC Labs Innovation Award. The company’s Conference Bridge Monitoring Solution has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.” The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry. The 2014 CUSTOMER Magazine TMC Labs Innovation Award results are published in the September 2014 issue of CUSTOMER magazine. About Empirix Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. We help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. Empirix was acquired in 2013 by private equity firm Thoma Bravo as the first step in an aggressive strategy to take advantage of growth opportunities in the network services industry. The company is creating a comprehensive portfolio of end-to-end network service assurance solutions that will offer customers an integrated performance management solution in an otherwise fragmented market. The following are trademarks and service marks, or registered trademarks and service marks, of Empirix Inc. or its subsidiaries, in the U.S. and other jurisdictions: Empirix, the Empirix logo, OneSight, Hammer On-Call, Voice Watch, IntelliSight, Hammer xCentrix, Hammer XMS, Hammer XMS Active, Hammer G5, Hammer Call Analyzer, Hammer NetEm, Hammer TDM, Hammer FX-TDM and Hammer DEX are trademarks or registered trademarks of Empirix Inc. in the U.S. and other jurisdictions. About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com. About TMC TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |