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Germany : Unify Announces City of Mannheim as Germany s First New Way to Work Global Ambassador [TendersInfo (India)]
[October 01, 2014]

Germany : Unify Announces City of Mannheim as Germany s First New Way to Work Global Ambassador [TendersInfo (India)]


(TendersInfo (India) Via Acquire Media NewsEdge) Unify, a leading communications software and services firm, today announced that the City of Mannheim has been named as Germany s first New Way to Work Global Ambassador. As part of the program for the New Way to Work (#NW2W), Unify regularly honors visionaries in the area of communication and collaboration who have put new strategies on their agenda to meet the complex challenges of today s business. With modern communication technology such as Unified Communications, today s anywhere workers, can intuitively collaborate while working from any location.



The city of Mannheim exemplifies how technical innovations associated with a new way of working has a positive impact for citizens in a community, said Martin Kinne, director and general manager for Central Europe at Unify. A significant part of the work day is taken up communicating by phone, email and social media. Assuring information runs smoothly and efficiently means inquiries from citizens can ultimately be answered more quickly and efficiently. Intuitive technology that allows you to swap between all devices and platforms, independent of location, plays a central role here. The leaders of the City of Mannheim have recognized this key function and we are excited to appoint theCity of Mannheim as Germany s first New Way to Work Global Ambassador.

The City of Mannheim broke new ground in communications with a project known as 7,000 dial tones. The idea behind the project was to provide an integrated communications system and no longer operate an in-house telephony infrastructure. Rollout of the new solution began after an intense planning phase on almost 7,000 workstations at approximately 300 city administration locations, simplifying communications across all channels.


The employees all required available communication channels regardless of whether they work at the town hall or at a district s citizens service, at a school, a children s home, a museum, or another local institution, said Mannheim s mayor and IT councilor, Christian Specht. At each of these workstations there is now an identical basic communication infrastructure that can be expanded as required for specific tasks. Through the managed services model, we can reliably plan the communications expenses for the entire city government, adds Specht, who is also the treasurer of the city of Mannheim. This is an important advantage in times of uncertainty about tax revenues and expenditures. A call center was also set up by Unify based on the Unified Communications attendant console OpenScape Concierge, providing citizens with only one local authority number to dial - 115.

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