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Bank Muscat launches new phone banking service with easy access [Week, The (Oman)]
[September 21, 2014]

Bank Muscat launches new phone banking service with easy access [Week, The (Oman)]


(Week, The (Oman) Via Acquire Media NewsEdge) Bank Muscat has launched a new, redesigned phone banking service offering easy and secure access. Notably, the enhanced integrated voice response (IVR) facility does not require pre-registration and customers can log in for the service with their 16-digit debit card and 4-digit ATM PIN numbers, a press release said.  The revamped phone banking service comes as part of the bank's commitment to excellence in providing innovative banking solutions. Driven by the latest technological features offering a wide range of options, the new phone banking presents a unique facility that allows customers to bank at convenience from 'anywhere, anytime'. For people constantly on the move, the service is a boon.



The phone banking services include fund transfer to own account, third party account within Bank Muscat and third party account outside Bank Muscat. Customers can also utilise the service for speed transfer of funds to India. The service can be availed for utility bill payments such as water, electricity, telephone, Internet, Nawras and Omantel mobile top-up, school fees and credit card payment.

The service also includes real time balance enquiry for saving and current accounts, loans, credit card and deposits. Customers can also generate and receive mini account statements on a registered email or fax number.


In case of lost or stolen card, customers can immediately block the card themselves against misuse.

Other services include request for cheque book and application forms, real time deposit and exchange rates for select currencies with exchange rate calculator and branch locator to identify the nearest branch, in addition to special services.

Bank Muscat operates the largest call centre in the banking sector in Oman with the best in class technology, handling on average 200,000 calls a month. The language options for the phone banking IVR facility include Arabic, English and Hindi.

To use the phone banking IVR facility, customers are required to follow the audio instructions after contacting the call centre on 24795555. Using the IVR system, customers can service themselves to obtain information or make requests for services and products. The phone banking services can be availed within the fastest processing time.

(c) 2014 Apex Press and Publishing Provided by SyndiGate Media Inc. (Syndigate.info).

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