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Research and Markets: Global Call Centers (In-House & Outsourced) Market Business Report 2014-2020
[September 15, 2014]

Research and Markets: Global Call Centers (In-House & Outsourced) Market Business Report 2014-2020


DUBLIN --(Business Wire)--

Research and Markets (http://www.researchandmarkets.com/research/f6hwln/call_centers) has announced the addition of the "Call Centers - Global Strategic Business Report" report to their offering.

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World.

Annual estimates and forecasts are provided for the period 2013 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs.

The report profiles 126 companies including many key and niche players such as:



- [24]7 Inc.

- Alliance Data Systems, Inc.


- ATOS S.A

- BT Communications (Ireland) Limited

- Convergys (News - Alert) Corp.

Key Topics Covered:

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

2. NOTEWORTHY MARKET TRENDS, GROWTH DRIVERS & ISSUES

3. A PEEK INTO VERTICAL END-USE INDUSTRIES

4. CONCEPTUAL OVERVIEW

5. STRATEGIC INSIGHT

6. RELATED INDUSTRY DISCUSSION

7. CALL CENTER CONSOLIDATION WHETHER, WHY AND HOW

8. PERTINENT REGULATORY ISSUES

9. TECHNOLOGICAL BREAKTHROUGHS/ INNOVATIONS

10. RECENT INDUSTRY ACTIVITY

11. FOCUS ON (News - Alert) SELECT GLOBAL PLAYERS

12. GLOBAL MARKET PERSPECTIVE

III. MARKET

1. THE UNITED STATES

2. CANADA

3. JAPAN

4. EUROPE

5. ASIA-PACIFIC

6. LATIN AMERICA

7. REST OF WORLD

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 126 (including Divisions/Subsidiaries 140)

  • The United States (58)
  • Canada (2)
  • Japan (5)
  • Europe (28)
  • France (6)
  • Germany (1)
  • The United Kingdom (7)
  • Spain (1)
  • Rest of Europe (13)
  • Asia-Pacific (Excluding Japan) (37)
  • Latin America (8)
  • Africa (1)
  • Middle East (1)

For more information visit http://www.researchandmarkets.com/research/f6hwln/call_centers


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