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FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact CentersSALT LAKE CITY --(Business Wire)-- On Wednesday, Sept. 17, from 11 a.m. until 12 p.m. Eastern Time, InMoment will host a free, live webinar that delves into the results of Call Center IQ's Annual Survey on Channel Strategy. Omni-channel is a term and concept quickly taking root in the contact center industry. InMoment President Lonnie Mayne and Dan Reil, Customer Care Manager at GE Capital Fleet Services, and 15-year call center veteran, will discuss the survey's findings regarding the state of omni-channel in call centers. Reil will bring a hands-on perspective to the challenges companies face in embracing this new environment, as well as questions to consider and practical steps call center professionals can take to create the right omni-channel strategy for their business, and customers. To register for this free event, visit https://iqpc.6connex.com/event/OmniChannel/login. The webinar is part of CCIQ's Omni-channel Customer Experience Summit, which will feature five keynote discussions, interactive roundtables, live networking chats with fellow customer management professionals, virtual booths with free content and real-time chat opportunities with experts, giveaways and more. Dan Reil is a 15-year veteran of GE Capital Fleet Services, where he has focused his career around helping customers by leveraging technology. Over the years, he has developed deep domain expertise in a number of contact center technology tools and processes. Like many of his peers at GE, Dan has a strong passion for analytics, quality, and simplification. InMoment President Lonnie Mayne has dedicated his career to helping companies drive bottom-line results by transforming their way of doing business into high-performance, customer-centric engines.
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