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United States : HANDPICKED inks Mystery Shopping Partnership deal with JANCYN EVALUATION SHOPS [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Handpicked and Jancyn Evaluation Shops have entered into a partnership deal for mystery shopping program. The Handpicked's mystery shopping program program is aimed at developing accountability in each store, leading to bottom-line results and more delighted customers. The program data is also being used to fuel recognition and incentive programs. By applying sophisticated analytics to Handpicked's mystery shopper data, Jancyn is able to identify specific customer service areas for improvement at a store level. Founder Melanie Mauldin said, Wherever fans discover Handpicked, be it products online or our whimsical stores, dedication to service is our top priority. That means an attentive, knowledgeable staff, quality merchandise, and real value in our unique fashion offerings. With the feedback we're gaining through Jancyn's mystery shopping services, we can really understand what matters most to our customers and take action to drive performance improvements at a store level. Vicki Dempsey, Vice President of Sales and Marketing at Jancyn said, Mystery shopping is one of the most insightful customer experience measurement tools a retail brand can use. We refer to it as 'insight from the outside.' It provides both a holistic and individual view of operations. Handpicked is a store where intangibles like friendly, helpful sales associates matter a great deal. We are able to measure those and many other factors, like timeliness of service, atmosphere and product quality. Their collections are both classic and trendy and while each store is distinct, they insist on knowing that each location is crisp and well organized, with carefully designed displays and a welcoming feel. San Jose, CA, based Jancyn is one of the country's leading customer satisfaction research companies and together they have deployed a mystery shopping program across Handpicked's 15 shops in five states: South Carolina, North Carolina, Georgia, Kentucky and Tennessee. (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |