Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application [Mid-East.Info]
(Mid-East.Info Via Acquire Media NewsEdge) Interactive Intelligence contact center and dialer software integrated with upgraded CallScripter™ application offers improved customer service, increased agent productivity, and enhanced compliance
DUBAI, United Arab Emirates: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter™ application.
The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.
CallScripter™ speeds application creation and simplifies management using drag-and-drop controls, templates, back-office connectors, and data management tools. It offers everything from simple scripting to unified agent desktops with complex multi-connected back-office database integration. CallScripter™ is browser-based, provides multi-lingual and multichannel support, and can be deployed in the cloud or on-premises.
"Our latest CallScripter™ application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance," said Jane Brett, global channel director for CallScripter.
The Interactive Intelligence Customer Interaction Center® (CIC) 4.0 and Interaction Dialer® 4.0 software integrated with CallScripter™ includes the following new features:
• Unified agent desktop now embedded with new CallScripter™ Communication Toolbar for improved ease-of-use.
• New screen-pop functionality for faster, more effective service.
• Full call control embedded in the CallScripter user interface for increased productivity.
• Inbound and outbound functionality, including email, for use with Interaction Dialer® campaigns for increased efficiencies.
Additional new features include agent status controls, call recording, secure pause, Interaction Dialer® staging, call reschedules, dispositions, and more.
The integration of CIC and Interaction Dialer® with CallScripter™, which is replacing EasyScripter™, is available immediately through the Interactive Intelligence channel of 350 global resellers, and through its direct sales team. CallScripter™ is also available with the Interactive Intelligence cloud-based communications as a service offering, Interactive Intelligence CaaSSM.
CallScripter has been an Interactive Intelligence partner since 2005. Today, CallScripter is an Interactive Intelligence Innovator Alliance Partner, the highest level of Alliance partner offered.
"As an Alliance Partner, we had access to Interactive product consultants, testing teams, and many other resources, which helped us more quickly and effectively bring our latest integration to market," Brett said.
"We designed our Innovator Alliance Program to give partners a faster and easier way to make their joint solutions available to the widest array of customers," said Michael Shrall, senior director of Global Alliances for Interactive Intelligence. "CallScripter is a great example of the value this program offers to partners, and we're excited to continue to use the Alliance program to help CallScripter maximize its ongoing service, support and sales efforts."
CallScripter is the market leading contact center scripting software solution internationally designed to maximize contact center productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact center around the globe. CallScripter are a division of IPPlus plc, the AIM listed business services organization, whose interests include software and outsourced contact centers. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
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