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Software support services [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Contract award: provide support services to software update license & support for product sw used under license by oracle. The contract is to provide the following services: 1st Annual subscription rights to update Oracle software, service packs (maintenance release, maintenance pack) and patches (patches) issued for the duration of pre-paid service. 2 x 24 hours a day 7 days a week diagnosis of problems and their solution through Web-based My Oracle Support, access to technical information Oracle if Oracle support analyst. 3 The ability to create and follow the technical requirements (hereinafter SR) via the web interface My Oracle Support. 4 Access to non-technical customer support during standard business hours 9:00 to 17:00 pm. during working days. Part 6 in each Product Support includes access to a web portal My Oracle Support - enabling safe and direct link to technical assistance, and unlimited accessibility 24 hours during working days and weekends / holidays (7 days a week), allocated through the CSI number. My Oracle Support portal is a unique source of information, diagnostic tools and access to Oracle technical specialist, 7 The possibility of using a local hotline to address non-technical issues (access to MOS, administration CSI numbers, help establish SR etc..) During the working day, the operating hours: 9: 00-17: 00th Total final value of contract(s): 891 371 EUR Excluding VAT Date of contract award decision: 23.7.2014 (NOTE: Other contractors detail is available in attached document) Contractor name : ORACLE SLOVENSKO SPOL. S R.O. Contractor address : 35690721 Galvaniho Business Center IV., Galvaniho 17/A 821 04 Bratislava SLOVAKIA Implementing agency : Slovenská po ta, a.s. 36631124 Partizánska cesta 9 Contact point(s): Slovenská po ta, a.s., Partizánska cesta 9, 975 99 Banská Bystrica For the attention of: Ing. Lýdia Csizmadiová 975 99 Banská Bystrica SLOVAKIA Telephone: +421 484339549 Fax: +421 484339639 E-mail: [email protected] Internet address(es): General address of the contracting entity: http://www.posta.sk Address of the buyer profile: http://www.uvo.gov.sk/profily/-/profil/pdetail/9015 Country :Slovakia Url : http://www.posta.sk (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |