Safelite AutoGlass Enhances Online Scheduling and Mobile Web Experience [Manufacturing Close - Up]
(Manufacturing Close - Up Via Acquire Media NewsEdge) Safelite AutoGlass reported that roughly 4.3 million annual customers now have access to an improved online experience - whether on their PC, tablet or smartphone.
In its release, the Company said that the latest version of Safelite.com, which rolled out fully on Aug. 1, offers an improved customer experience, including reduced steps and faster functionality to obtain a price quote and schedule an appointment.
Safelite AutoGlass noted that a more visual process helps customers enter the right information to ensure part accuracy, while also eliminating forced bail-outs that require follow-up phone calls.
"Safelite AutoGlass is a customer-driven company," said Renee Cacchillo, Safelite's vice president of customer and brand strategy. "We aim to anticipate customer needs, listen to their feedback and to create solutions that provide the ultimate customer experience - not only for vehicle glass services but for any service provider. As technology continuously evolves, we strive to stay innovative."
Safelite AutoGlass is a provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states.
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